Shipping policy

At Juist Soapworks, every order is packed with care and shipped from McLean, Virginia.

Processing Time

Orders are typically processed within 2–4 business days. During holidays, product launches, or periods of high order volume, processing times may be slightly longer.

Shipping Method

We currently ship orders within the United States using USPS Ground Advantage. Shipping rates are calculated at checkout or offered as a flat rate, depending on your order.

Once your order has shipped, you'll receive a confirmation email with tracking information.

Delivery Times

Estimated delivery times are provided by USPS and are not guaranteed. Delivery delays caused by weather, carrier issues, or other circumstances beyond our control may occur.

Lost or Delayed Packages

Once your package has been handed over to USPS, it becomes the responsibility of the carrier. If your package appears to be delayed or lost, please contact USPS first using your tracking number.

If you need additional assistance, feel free to contact us at hello@juistsoap.com, and we'll do our best to help.

Incorrect Shipping Address

Please review your shipping address carefully before placing your order. Juist Soapworks is not responsible for orders shipped to an incorrect address provided at checkout.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery at hello@juistsoap.com with your order number and photos of the damaged item(s). We'll review the situation and do our best to make it right.