Refund policy

At Juist Soapworks, each bar of soap is handcrafted in small batches with care. Because our products are personal care items, we do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@juistsoap.com.

Please include:

• Your order number
• A brief description of the issue
• Photos of the damaged or incorrect item(s), if applicable

We'll review the situation and do our best to make it right.

Questions

If you have any questions about your order, feel free to reach out to us at hello@juistsoap.com. We're always happy to help.